Full-time/Remote

You’ll join our early Customer Success team, helping to define how we support customers with the most challenging and interesting no-code use cases.

The ideal candidate has experience building apps with Jet Admin and other no-code tools, working with APIs, and has experience in customer-facing roles like professional services, technical consulting, or technical onboarding. We are looking for a candidate that is incessantly focused on ensuring Jet Admin customers are successful

We prefer experience in the No-Code space, but if you're a curious, technical person that enjoys providing exceptional, high-touch, hands-on help, we want to hear from you.

Responsibilities:

  1. Customer Onboarding: Conduct customer onboarding sessions to introduce the product and its features. Provide training and support to help customers effectively use our no-code platform.
  2. App Building Guidance: Provide expert advice and guidance to customers as they build their apps using our no-code solution. Troubleshoot any issues that arise and assist with problem-solving to ensure smooth app creation.
  3. Customer Success Management: Act as a trusted advisor to our customers, building a deep understanding of their business goals and how our product can help them achieve these.
  4. Feedback Loop: Gather customer feedback and collaborate with the product development team to improve our platform and the user experience.
  5. Product Advocacy: Promote the unique value and benefits of our no-code platform to potential and existing customers.
  6. Retention and Expansion: Foster strong relationships with customers to reduce churn, and identify opportunities for upselling and cross-selling to increase customer lifetime value.

Qualifications:

  1. Proven experience in a Customer Success, Support, or similar customer-facing role within a B2B SaaS company.
  2. In-depth knowledge and understanding of no-code tools and platforms.
  3. Demonstrated ability to simplify complex concepts and effectively teach others.
  4. Strong problem-solving skills and the ability to troubleshoot technical issues.
  5. Excellent communication and relationship-building skills.
  6. Ability to collaborate cross-functionally with teams such as product, sales, and marketing.