Full-time/Remote

Join our early Customer Support team to shape how we support customers with complex no-code use cases. We're seeking someone with experience in no-code tools like Jet Admin, API integration, and customer-facing roles such as technical consulting or onboarding. No-code experience is preferred, but if you're a technically curious, hands-on problem-solver focused on customer success, we'd love to hear from you.

Responsibilities:

  1. Customer Onboarding: Conduct customer onboarding sessions to introduce the product and its features. Provide training and support to help customers effectively use our no-code platform.
  2. App Building Guidance: Provide expert advice and guidance to customers as they build their apps using our no-code solution. Troubleshoot any issues that arise and assist with problem-solving to ensure smooth app creation.
  3. Customer Success Management: Act as a trusted advisor to our customers, building a deep understanding of their business goals and how our product can help them achieve these.
  4. Feedback Loop: Gather customer feedback and collaborate with the product development team to improve our platform and the user experience.
  5. Product Advocacy: Promote the unique value and benefits of our no-code platform to potential and existing customers.
  6. Retention and Expansion: Foster strong relationships with customers to reduce churn, and identify opportunities for upselling and cross-selling to increase customer lifetime value.

Qualifications:

  1. Strong knowledge of JavaScript, SQL and Rest API
  2. Bachelor’s Tech degree or equivalent experience in a relevant Tech field
  3. English level - C1+
  4. Strong problem-solving skills and the ability to troubleshoot technical issues.
  5. Demonstrated ability to simplify complex concepts and effectively teach others.
  6. Excellent communication and relationship-building skills.
  7. Ability to collaborate cross-functionally with teams such as product, sales, and marketing.
  8. Proven experience in a Customer Success, Support, or similar customer-facing role within a B2B SaaS company is a plus